What information do we collect?
When you use our website and services, we may collect a diverse range of personal information that is essential to the operation of our platform. This information can include your contact information, such as your name, email address, and phone number, alongside your payment information, including your credit card number, billing address, and transaction details. Additionally, we may collect data concerning your use of our website and services, such as your IP address, device information, and browsing history. Other types of personal information we may gather include the details you provide us when you communicate with our customer support team, such as support requests or feedback, or publicly available information like your social media profiles.
We may collect this information through various means, including when you register for an account, deposit or withdraw funds, participate in promotions or contests, or interact with our customer support team. Additionally, we may gather data through cookies and other tracking technologies, as outlined in our Cookies and Google Analytics section. We reserve the right to combine the information we collect from you with other data we acquire from third-party sources, as permitted by relevant laws and regulations.
How we use the information we collect
At House of Pokies, we utilize the information we collect for various purposes, each serving a unique and essential role in providing a top-quality online gambling experience for our customers. Our usage of your information includes processing your payments, communicating with you about your account, and personalizing your experience on our website.
Additionally, we may use your information to tailor our services and communications to your specific interests and preferences, as well as to analyze and enhance the functionality and performance of our website. We take our legal obligations seriously and may use your information to comply with applicable laws, regulations, and legal processes, including responding to legal requests and enforcing our policies and agreements.
We reserve the right to use your information for any other purpose for which it was collected or for which you have given your consent. Our commitment to maintaining a high level of transparency and clarity in our usage of your information is unwavering, and we are happy to answer any questions or concerns you may have about our practices.
At House of Pokies, we believe in leveraging cutting-edge technology to enhance your online gambling experience. To that end, we may employ a plethora of cookies and similar tracking technologies to provide you with personalized content and advertising while you browse our website.
Cookies are tiny data files that are stored on your device when you visit our website. These cookies allow us to remember your preferences and offer you an optimized experience that caters to your unique needs and tastes. We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. Furthermore, we may use third-party cookies that are placed by our trusted partners to help us track the usage of our website and deliver targeted advertising that resonates with your interests and browsing history.
Whom do we share the information with?
We may share your information with various third-party service providers and partners to operate our website and provide our services to you. These third parties may include:
- Payment processors: We may share your payment information with third-party payment processors to process your transactions and prevent fraud.
- Customer service providers: We may share your information with third-party customer service providers to assist you with any questions or issues you may have.
- Marketing partners: We may share your information with third-party marketing partners to promote our services to you or to provide you with offers that we believe may be of interest to you.
- Analytics providers: We may share your information with third-party analytics providers to analyze and improve our website and services.
- Legal and regulatory authorities: We may share your information with legal and regulatory authorities, as required by applicable laws and regulations.
We may also share your information with other third parties with your consent or as otherwise permitted by applicable laws and regulations.
We take steps to ensure that any third-party service providers and partners with whom we share your information are required to protect your information and maintain its confidentiality. We also enter into contracts with these third parties that require them to comply with applicable privacy laws and regulations.
Third party collection of information
Our website may contain links to third-party websites, and those websites may collect information about you. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
We may also use third-party advertising networks and other third-party partners to deliver targeted advertising to you on our website and other websites. These third parties may collect information about your browsing history and interests to deliver advertisements tailored to your preferences. We do not control these third-party technologies or their privacy practices, and we are not responsible for the privacy practices of those third parties.
If you have any questions or concerns about the privacy practices of any third-party websites or service providers, please contact them directly.
You have certain rights with respect to your personal information, subject to applicable laws and regulations.
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of the personal information we hold about you if it is inaccurate or incomplete.
- Deletion: You have the right to request deletion of the personal information we hold about you, subject to certain exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Data portability: You have the right to receive a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
To exercise these rights, please contact us at [email protected]. We may require you to provide certain information to verify your identity before we can fulfill your request.
Please note that we may not be able to fulfill your request if it would interfere with our legal obligations or legitimate interests, or if we cannot verify your identity. We will respond to your request as soon as possible, but no later than the time required by applicable laws and regulations.
Our website and services are not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under the age of 18, please do not use our website or services or provide any personal information to us.
If we become aware that we have collected personal information from a child under the age of 18, we will take steps to promptly delete that information from our records. If you believe that we may have collected personal information from a child under the age of 18, please contact us at [email protected].
Parents and guardians are responsible for monitoring their children's use of our website and services to ensure that they do not provide any personal information to us without parental or guardian consent.
How do we safeguard and transfer your information?
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use various administrative, technical, and physical security measures to safeguard your information, including encryption, access controls, and secure servers.
We may transfer your personal information to third-party service providers and partners located outside the European Economic Area (EEA) in order to provide our services to you. These third parties may be located in countries that do not provide the same level of data protection as your home country.
If we transfer your information outside the EEA, we will take appropriate measures to ensure that your information is adequately protected, such as by entering into data transfer agreements with the third parties that require them to comply with applicable privacy laws and regulations. We will also ensure that such transfers are made in compliance with applicable laws and regulations.
Please note that no transmission of information over the internet is completely secure, and we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.